New Client Information

On your first visit with us, please make sure you have set aside enough time. Our new patient visits usually last about 90 minutes.

We accept cash and checks and Visa/Mastercard/Discover as well as Care credit for payment.  Please call us at 541-988-5458 with any questions.

If you are interested in Care Credit, please click on the banner below to apply.  Thank you.

PLEASE DO NOT BATHE YOUR PET WITHIN 48 HOURS OF THE APPOINTMENT TIME.

We hope you enjoy and learn from your appointment with us. Please let us take a moment to explain some things unique to our practice:

1. We ask a lot of questions.

Up to 80% of our ability to diagnose your pet's problem lies in your pet's medical history. Often our technician asks questions before the doctor comes in to assist with "history gathering."

2. We will get to know each other.

Most skin and ear problems are not curable, but they are manageable. It takes time and effort to determine the cause(s) and best therapy for your pet. We will request follow up visits.

When your pet's problems are controlled, depending upon the therapies needed, we will require an exam every 6 to 24 months to refill medications. This is for the well-being of your pet to make sure we recommend appropriate therapy and monitor for any adverse effects from medications.

3. We talk on the phone and/or email a lot.

It is essential that we know how pets are responding to treatments; we will call to check on their progress.

Most skin / ear problems are incurable and are related to immune system alterations. Everyone's immune system is a little different, so your pet will have "ups and downs" in control. We encourage you to call when this happens so we can give you advice needed to deal with the issues and decide if we should see the pet. Our goal is to minimize the ups and downs and to train you how to deal with these flares, but we still need to be kept in the loop. The techs and assistants handle 95% of the phone calls, often relaying information to and from the doctor.

Things to bring with you to the appointment

Besides yourself and your pet, please bring any medications that your pet is currently taking or has recently finished, and the brand names of any foods, supplements and treats that you have been using. If you have been feeding a prescription diet, please bring the exact name of the food with you. Also, if you have been keeping calendars regarding your pets skin condition or treatments bring those with you as well. A complete history will help us to better serve your pets' individual needs.

We look forward to helping you improve your pet's quality of life.